What is Lidia?
Lidia is an artificial-intelligence agent that takes care of your customers on WhatsApp: she replies instantly, books appointments and follows up — in your business's voice, at any hour.
An assistant that actually works for you
Most businesses lose clients for one reason: they don't reply in time. A message at nine at night, a price question on the weekend, an appointment nobody confirmed. Lidia covers exactly those gaps.
She isn't a menu of options or a robot repeating canned lines. Lidia understands what the customer wants, answers in natural language and, when needed, does real things: checks your calendar, holds the slot and sends the reminder.
What Lidia does, concretely
- Answers the usual questions instantly: pricing, hours, location and services.
- Books appointments into your real calendar and confirms them, with no effort from you.
- Follows up with people who asked but didn't book — the difference between a sale and a forgotten message.
- Wins back clients who haven't returned in a while, at the right moment.
- Hands the conversation over to you when something needs a human touch.
The best employee is the one who never forgets to reply, book, or follow up.
Built by us, not bought off the shelf
Lidia isn't a generic chatbot with your logo slapped on. We build her in-house at looma Studio and tune her for service and sales businesses that run on appointments: barbershops, clinics, salons, real estate, classes and more.
That means every client gets a Lidia configured for their business — its voice, its services, its rules — and when something can be improved, we improve it ourselves instead of waiting on an outside vendor.
Meet who builds Lidia